How it works

You can pay with a voucher code bought with points in the cafeteria of our benefit partners. To redeem it, enter the code at checkout and cover any remaining amount with a payment card. A voucher bought in the accommodation section works for car rental, and vice versa.

The amount you pay online is final, charged in złoty, and won't change after you book. Anything added at the rental counter, such as extras, insurance, the deposit is charged separately by the rental company in the local currency, so what lands on your statement depends on your bank's exchange rate that day.

It's a hold, not a payment. The rental company blocks an amount on your credit card at pickup, so you can't spend it while it's held, but you're not charged. Return the car undamaged and it's released, typically within 5–10 business days depending on your bank.

The full list is on the car's detail page and your status page. Usually, it includes: 

• Your booking confirmation (voucher)
• A valid driving licence for every driver, or an International Driving Permit
• A credit card in the main driver's name
• A passport or government-issued photo ID

Most cars offer free cancellation up to 48 hours before pickup. Cancellation through us is always free as long as you meet the deadline. If you cancel your reservation directly via Booking.com (not through us), the money won't be refunded. Contact us directly.

No. The card must belong to the person named as main driver, and only that person can collect the car. Not a partner's card, not a parent's.

The counter can refuse to release the car, and that's treated as a no-show, so you don't get the money back. Before you travel: ask your bank to raise the limit temporarily, or pick a car with a lower deposit (the amount is on each listing, and smaller categories are lower). 

Basic cover is included in the rental price and works by capping your liability. The excess is the most the rental company can bill you if the car is damaged. When you return it undamaged, nothing is charged. 

Some companies charge the full excess immediately when damage is found and refund the difference once the repair is priced. The deposit held on your card is linked to this amount; it's how they secure a possible excess charge.

Excess does not apply to:

• glass and the windscreen
• wheels, tyres and hubcaps
• the undercarriage and roof
• the interior and upholstery
• keys, documents and items inside the car, such as child seats or GPS units
• fuel contamination, and towing or recovery caused by driver error

Wakacje za benefity handles the payment and create the reservation on Booking.com. Booking.com handles the rental booking itself and anything that happens at the counter or after you return the car. The rental company owns the car, the counter, the deposit and any vehicle charges. 

In practice: Wakacje za Benefity handles your booking and payment. From 48 hours before pickup onwards, including anything at the counter or after you return the car, please contact Booking.com.

You can choose accommodation in two ways.

Using our search: Enter your destination, dates, and number of guests. Our search will pull available offers directly from Booking.com and display them for you. You can also filter the results to best match your requirements.
 

By pasting a link from Booking.com: Prefer to browse on Booking.com yourself? Simply find the accommodation there (including your dates and number of guests), copy the link, and paste it into our order form.

First, open the selected accommodation on Booking.com. Don't forget to enter the dates and number of guests.

Then copy the full link from your browser's address bar (Ctrl+C or Command+C on Mac) and paste it into our form (Ctrl+V or Command+V). Make sure you copy the full address starting with https://.

After submitting your order, we will send you a confirmation email with a detailed overview of your reservation. 
Once the reservation is processed, you will also receive the official confirmation from Booking.com.

It is technically not possible to link your reservation directly to your Booking.com account. However, after completing your reservation we will send you a confirmation email with a reservation number and PIN, which will give you full access to your reservation and allow you to manage it directly on the Booking.com website.

If you wish to communicate directly with the accommodation (e.g. to arrange a late arrival or parking), simply use the reservation number and PIN from the confirmation email. Enter them in the Booking.com app or website and you can then communicate with the accommodation by email, phone or for example via WhatsApp.

No, Genius discounts do not apply to our system. Prices are always governed by the terms we have agreed with Booking.com.

Wakacje za benefity acts as a reservation intermediary between you and Booking.com.

This offer does not allow online prepayment. Since reservations through Wakacje za benefity must always be paid in advance, this type of room or accommodation unfortunately cannot be booked with us. We recommend selecting a different available option.

Wakacje za benefity can only be used to pay for reservations made through our service.

Service fees vary depending on the benefits provider and payment method you pay through, and are calculated based on the accommodation price. You will always see the exact fee amount in the summary panel of the order form before submitting your order.

If you combine payment with a bank transfer, the amount paid this way is fee-free.

Yes. You can pay part of the amount with benefit points and cover the rest with a payment card or bank transfer. If you or your travel companions have multiple benefit accounts from different providers, they can be combined in a single order. Simply click "Add another payment" in the payment method selection and choose what portion you want to pay with each method.

The reservation is created through our account on Booking.com and our payment card is attached to it, which the hotel uses to charge the amount. Messages from Booking.com about "payment being charged" are automatic and refer to this card, not yours. Please do not change the card details – they are set up correctly and ensure payment for your stay.

In the event of a cancellation, we will refund the amount in the same way it was originally paid.

If the reservation was paid with a voucher, its value will be reactivated and you can use the voucher for another purchase. Payments made by card will be returned to the same card used in the booking.

You can check your balance on this page: Validity check.

You can split the payment for example a voucher and a payment card. 

Our vouchers cannot be loaded or redeemed directly on Booking.com. They are exclusively for paying for reservations made through the Wakacje za benefity service.

If you've already for your reservation, please contact our customer support with your order number. We'll cancel the reservation in our system as well as on Booking.com and arrange a full refund of your payment.

If you haven't paid for your order yet, you can cancel it yourself directly on the order status page using the "Cancel order" button. 

In exceptional cases, a reservation may be cancelled by the hotel or Booking.com. In such a case, you will receive a notification by email and the reservation will be automatically cancelled without any fees. Please, contact our customer support to request a refund.